Refund Policy

Refund Policy

Customer satisfaction is always the top priority at Clearance Group. Our dedicated quality assurance teams check your items before shipment. Our product quality is guaranteed. If you are not satisfied with the items received, please contact us immediately so we can easily arrange a refund for you.

Return Conditions

You may exercise your right to seek a refund or store credit the purchased items within 14 days in their original state (opened and unused) with receipt or proof of purchase from the date on which you received them from Clearance Group.

Unfortunately, we cannot accept returns on sale items or gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Process of Return/Refund 

We do not make refunds that are not in accordance with our policies. To protect all customers and ensure that all returns and exchanges are handled fairly, Clearance Group can only provide exchange /reimburse you in the following cases:

• The package has arrived in a damaged condition (proof required).
• The item arrived in extremely poor quality (evidence is required).
• The wrong product was delivered.
• Other (please describe).

To ease the process of refund, you are to fill up the following information and send to our email

How to return an item?

To start a return, you can contact us at team@clearancegroup.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you are returning the product:

1. Carefully pack the item(s) in the original package.
2. Please contact us if you need a return address.
3. Place the label neatly on the outside of the box.

Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 3-5 business days and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at team@clearancegroup.com.

We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email at team@clearancegroup.com  if you have further questions.